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April 21, 2021 ... brother had. “Quick feet and a cool head. The next few hours are crucial,” she told me. I took a deep breath and ... have 0 empathy and -1 common sense even in the toughest hours. Lesson #2: If we have nothing valuable to say, staying ... but he could not grasp what was going on. Suddenly, many hours later, he woke up in isolation with no familiar faces ...